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Redemption code for Fantastic Fairytale Bundle is only 10 characters

AuthorMessage
Survivor
Feb 27, 2011
2
I just got a Wizard101 Fantastic Fairytale Bundle for my daughter for Christmas and am trying to help her enter the code. The problem is, the code is only 10 digits but the code field is expecting 20 digits so we can't enter it. Any help would be greatly appreciated. Happy Holidays!

Defender
Oct 12, 2017
143
There shouldn’t be a limit, try entering the full code within the bar, if not then the code may have to be within a url link, i forgot the name, probably wizard101.com/code/redeem/(whateverthecodeismaybe)?

Survivor
Feb 27, 2011
2
The Storm King on Dec 28, 2019 wrote:
There shouldn’t be a limit, try entering the full code within the bar, if not then the code may have to be within a url link, i forgot the name, probably wizard101.com/code/redeem/(whateverthecodeismaybe)?
Yeah that didn't work unfortunately. I have a ticket open but my daughter is super excited to play and haven't heard back in 24+ hours