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Can't load the Game

AuthorMessage
Explorer
May 11, 2010
61
I try to open the game, but when it's loading it stops. When it stops it says that it was "Patching..ameData/Mob-WorldData.wad". I'm getting sick of not being able to play. Does anyone else have this problem?

Administrator
Please contact our support team by sending an email to support@wizard101.com

We will need the following information from you:

-> the account name
-> as much information about what you encountered as you can, including error messages or screenshots
-> your DXDIAG (see below)

NEVER send us:
-> your password
-> your full credit card information

A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
The more information you give up front, the faster your issue can be resolved.


community@wizard101.com