Welcome to the Wizard101 Message Boards


Player Guide
Fansites
News
Game Updates
Help

Follow important game updates on Twitter @Wizard101 and @KI_Alerts, and Facebook!

For all account questions and concerns, contact Customer Support.

By posting on the Wizard101 Message Boards you agree to the Code of Conduct.

Problem with chargeback

AuthorMessage
Survivor
Jul 03, 2018
5
Hi, there's a problem that should be really adressed.
I've got a friend who used to play wizard but due to some issues he had some chargebacks and they banned his account(understandbly) and since he's not from USA he cant pay the amount owe, and he cant get his accounts back cuz they dont provide him others options.
I rly think that Kingsisle should adress this and help people outside of USA to comeback to the game.

Administrator
Please email our support team and explain the situation. They will be happy to help get it resolved: https://www.wizard101.com/CustomerSupport/game

Survivor
Jul 03, 2018
5
Hey Spark, ty for reply, my friend tried to contact them for alternatives but they keep telling him the same thing they cant accept anything beside money order or check, he's outisde USA so he cant do this options, they wont let him anything else. Can you help somehow?

Survivor
Jul 03, 2018
5
Hey Sparck when you see this message please see with the support if you can help my friend. He told me his email he contacted support is [email address removed]. He really needs your help, can you get in touch with support?

Administrator
Thanks for the replies. I removed the email address to protect your friends account.

Please have him contact our support team, they will be able to help him if they can.