I purchased the Accursed Play Gauntlet back in April, and when I tried to redeem it, there was a message saying that the card was no longer valid. I traded this in at the Walmart I purchased it from and was given a second card. However, I got the same message when I tried to redeem it. I also purchased the Cuckoo Clock Gauntlet at this same time and had no trouble redeeming that one. I tried contacting KingsIsle about the issue at support@wizard101.com but the message never sent.
Has anyone else had this issue? How can I resolve it?
I purchased the Accursed Play Gauntlet back in April, and when I tried to redeem it, there was a message saying that the card was no longer valid. I traded this in at the Walmart I purchased it from and was given a second card. However, I got the same message when I tried to redeem it. I also purchased the Cuckoo Clock Gauntlet at this same time and had no trouble redeeming that one. I tried contacting KingsIsle about the issue at support@wizard101.com but the message never sent.
Has anyone else had this issue? How can I resolve it?
Hi purrfectgirl,
If the message never sent, please try another email address or check your email account for any sending settings that may be effecting sending out emails?
I purchased the Accursed Play Gauntlet back in April, and when I tried to redeem it, there was a message saying that the card was no longer valid. I traded this in at the Walmart I purchased it from and was given a second card. However, I got the same message when I tried to redeem it. I also purchased the Cuckoo Clock Gauntlet at this same time and had no trouble redeeming that one. I tried contacting KingsIsle about the issue at support@wizard101.com but the message never sent.
Has anyone else had this issue? How can I resolve it?
Hey! I've had this same issue. What I did was contact KI Support and sent them images of the front and back of the card as well as a picture of the proof of purchase (receipt). Eventually, they were able to activate the card for me :)
