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Support isn't replying

AuthorMessage
Defender
May 02, 2010
101
When you send a support email to support@wizard101.com, you immediately receive an automated response from the email server which confirms that the email has been received. I've been emailing KI support and I'm not getting an auto response or an actual reply back. And yes, I am using the master account email.

Please help.

Survivor
Mar 30, 2014
2
I'm wanting to transfer characters between my linked accounts and the support email doesn't seem to work.. I first copy and pasted "support@wizard101.com" it and what came up was a response from "MAILER-DAEMON@wizard101.com" saying that the message couldn't be delivered. I then typed it out and made sure that I put in the EXACT email address that KI requested for transferring characters and I got the same response back. Does anybody know what could be going wrong or is there a problem with their support email?

Thanks!

Survivor
Apr 11, 2011
6
Here is what appears every time i send a mail to the support team
"This is the mail system at host wa0157.us.wizard101.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<root@wizard101.com> (expanded from <Support@wizard101.com>): cannot update
mailbox /var/mail/root for user root. error writing message: File too large

Final-Recipient: rfc822; root@wizard101.com
Original-Recipient: 3BSupport@wizard101.com'>rfc822;Support@wizard101.com
Action: failed
Status: 5.2.2
Diagnostic-Code: x-unix; input/output error"
Please help and information about this problem.

Geographer
Jun 06, 2008
824
Sorry for the inconvenience. We corrected the issue of some people not being able to contact support last night around 10pm CST. Please try again.