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Can’t seem to log into Wizard101 on a Mac

AuthorMessage
Survivor
Jul 24, 2010
7
Hello, after the spring update I can’t seem to log into my account. Everything loads, but just before completion it reverts back to a blank login. Do I need to redownload Wizard101 again? Thanks!
Jacob
Geographer
Jun 06, 2008
824
This sounds very strange. If this continues to happen, please contact our Customer Support so we can help identify the problem:

Email: support@wizard101.com
Web: https://www.wizard101.com/CustomerSupport/game
Defender
Aug 08, 2015
127
jacob db on Apr 12, 2018 wrote:
Hello, after the spring update I can’t seem to log into my account. Everything loads, but just before completion it reverts back to a blank login. Do I need to redownload Wizard101 again? Thanks!
Jacob
Yeah, I would suggest uninstalling and redownloading Wiz. Then if it still doesn't work, I'd contact support.