How do I stop the renewal of my membershipersonal on my card ? I've tried going to " my accounts " and then account summary but I never see the " end " button or anything that allows me to cancel it.
Memberships are automatically renewed at the end of each purchased term. In order to cancel charges you will need to change your Membership to "End Membership" before the term ends. In order to make the change please do the following:
1. Go to www.wizard101.com 2. Login with your username & Password 3. Go to "My Accounts" 4. Next to the account you would like to cancel press the "End Membership" button. 5. You will be prompted with a confirmation. Press 'OK' if you want to proceed.
This will stop billing for the next term and revert your account back to a trial basis. To see when your account will be set back to trial go to My Accounts and you will see the Membership end date next to your username.
*** If there is NOT an "End Membership" button, this means the account is either already on Free Trial status or you have already ended the Membership for the account.***
Please note, as per the Terms of Service Agreement:
REFUND POLICY
Wizard101 Memberships are non-refundable unless there are technical issues that prevent initial access to the game and cannot be resolved by customer service. All purchases for in-game items are non-refundable.
Refunds will not be given to players who have been banned from the game for any reason, including violating the terms and conditions of use.
If you have any further questions about canceling your account, please contact Mr. Lincoln through Contact Us located on the Help & Support page.
