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Wizard and Win 8.1? Internet connectivity problems

AuthorMessage
Survivor
Mar 19, 2014
15
Hello

I have purchased a new desktop PC (less than a week old) and also have two laptops that recently upgraded to Windows 8.1 (one less than a month old)

Running Wizard changed with the upgrade. Now, whenever we try to launch wizard, our gateway device resets itself.

I have called my internet service provider, replaced the gateway device (twice), had remote access scans done to my computer by both microsoft and geek squad so I know, now, it's not the computers

It's only tonight that I am realizing it's when I start Wizard, more than half the time, my gateway device simply re-cycles, cutting off my internet momentarily. Also, when we do get connected, we experience severe lag despite a visibly excellent internet connection.

Could the latest update to W101 cause this? It's the only program that it happens during and it's only tonight I've realized the correlation after a month of searching for (and attempting different) answers/remedies.

Please respond.

Thank you.

-Allison Rainfountain 98

Administrator
Hello,

I would suggest sending an email to support@wizard101.com for assistance with this issue.


community@wizard101.com