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I tried contacting support about this but they weren't very helpful, so I'll just post it here.

With the recent changes to the "my accounts" area, players can no longer activate open chat. Support said that you can't change your age, and also that the system doesn't 'track' ages (i.e. if you initially registered your account as age 12, then 2 years later it would still be verified as 'under 13' since that's what you originally made the account as).

While I understand the first one can be for security measures, I find the second one to be a load of balony. When I initially made my account, I could only use text chat (open chat didn't exist back then), and when open chat came out, I still wasn't old enough to get open. Now that I am, I find that I'm stuck with text chat, and can't get open chat enabled.

I feel that if a player has proven to stay within the code of conduct and the wizard101 rules, that they deserve to get open chat, regardless of what they initially set their age as.

As more and more people are getting open chat, its getting harder for text chat players to communicate with them efficiently (sp?), so I think the solution/compromise I suggested above would be something that would be something that could work very well (for lack of a better word/phrase).

Thank you for your time.

goldendragon18 wrote:

I can understand where this would be a problem. Is there any chance that your account is also under parental control? As an off chance, you may also want to check your options page ingame to make sure that BOTH chat options are on.

I do agree that this is something that KI does need to address.

KI, you really do need to set the controls to track ages or restore the original controls so that this can be addressed. I do realize that there are some that do lie about their ages, but not being able to upgrade this particular option is going to bring more ranting posts as there are players reaching the 18+ age every day.

Please fix this issue but also keep the entered birthdate locked so that it cannot be changed. It should be fairly easy for the system to track anyone trying to bypass the entered birthdate and recognize the fact that they have actually attained the 18+ age requirement for open chat......

I agree to this, all though some people may set they're birthday wrong and realize the injustice of it (I.E. A 6-year-old kid trying to activate Open Chat, and then one of his/her parents find out. Oh no, you can't change it back. An innocent kid now stuck with a bunch of adults and foul language) so I think the birthday should be able to be changed, as long as it's going down.

Ian CrowRider
Level 72 Sorcerer
"Without Balance, the world would be chaos."

Adam GoldenEyes
Level 6 Pyromancer
"Your destiny is like an ember, ready to spark into greatness at any moment."

All you have to do is pay for your subscription with a credit card. If you use a credit card, you are essentially proving your age, and the open chat feature will be available to you.

However, you will need to look at your account settings to see if:

There is a parental passcode set up to limit your ability to change settings. If your parents set one up, they can give it to you and/or disable the parental controls and settings.

Check to see that your account shows an active credit card number in your name. If so, you should be able to send a service ticket to the support staff to have the open chat tool activated.

BUT, if the parental controls are still locked, you won't be able to do anything about the problem. So that sends you right back to the question of an activated parental passcode.

I was a crowns member for a while, and it was no trouble to get open chat when I became a yearly subscriber.

Good luck with this! Post back and let everyone know if you were successful :)

Regards,

Qbb

:-ok so i was in grizzleheim and did a quest for the battle of jotun and forgot to mark it in my quest tablet in my book and defeated him with my friends and i was battling for 2 hours straight and finally when we beated him i checked my spellbook and the quest was still there and i was very upset :(

goldendragon18 wrote:

tommy15243 wrote:

:-ok so i was in grizzleheim and did a quest for the battle of jotun and forgot to mark it in my quest tablet in my book and defeated him with my friends and i was battling for 2 hours straight and finally when we beated him i checked my spellbook and the quest was still there and i was very upset :(

To KI staff and Tommy15243. This post is in the wrong place. Please fix it.

this poster is having a problem with a quest in Grizz, not with open chat on 18+.

You have the backwards. Or should I say: Backwards the have you.

jerrynoah123 wrote:

dude i feel you my account birthday is set to 2010 and i even asked support to help but they dont there not even helping me so now i dont have open chat and i even made 2 purchases of crowns with my credit card and i still cant get open chat i dont see how its a big dea? why cant they just give people open chat that are loyal i've played the game since it came out and i dont get help? i feel hated and abandon i'm pretty sure they would have access to our birthday's like come on really?

It was your responsibility to give the correct birthday when you registered and no, it's against the law for us to keep birthdate information for those under the age of 13. We will not break federal law for you.