Perhaps you swapped out your gear? Did you get a new hat that does not have an accuracy boost? Always check your equipment, and the same advice goes for connection issues - check your equipment. If you are repeatedly experiencing connection loss, our support team can help you but you need to contact us at support@wizard101.com and when you contact support, please ensure that you give us: ->the account name ->the character name ->as much information about what you encountered as you can, including error messages or screenshots ->your DXDIAG (below)
NEVER send us: ->your password ->your full credit card information
The more information you give up front, the faster your issue can be resolved.
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
