My 8 year old son accidently deleted his highest level guy last night. 34 Death. His guy has all the houses we bought with crowns and his pets too.
I have gone to Help and Support to submit a ticket, filled out the form, hit submit. It askes me for a valid email address. My address is correct so i hit continue and i get an error telling me that my email address is already in the database and i can not create another account.
How do i submit a ticket for help if it gives me errors? I would like to have my sons character restored please.
Please contact support about this issue through email at support@wizard101.com The sooner you do, the better the chance we'll be able to recover the deleted character.
When you contact support, please ensure that you give us: ->the account name ->the character name ->as much information about what you encountered as you can
NEVER send us: ->your password ->your credit card information
The more information you give up front, the faster your issue can be resolved.
Please contact support about this issue through email at support@wizard101.com The sooner you do, the better the chance we'll be able to recover the deleted character.
When you contact support, please ensure that you give us: ->the account name ->the character name ->as much information about what you encountered as you can
NEVER send us: ->your password ->your credit card information
The more information you give up front, the faster your issue can be resolved.
Prof. Greyrose, she said she CAN'T submit a ticket to support. She needs a more valid advice.
