This is the 2nd time I've tried to use the in game HELP facility and it won't work. I do the knowledgebase search. I go to the screen that asks what type of issue it is. I enter title, a description, then attach files, and hit CONTINUE. It goes to a screen that lists the correct Email address on the account, however, the area is titled "New Account". I hit submit and it tells me the Email is already in the database. It won't allow me the option to change that Email address or tell it, which it should know since I had to login to even access the help, it is an existing account.
The problem today, as I enter in the Help facility, is: I am standing on top of the 7th yardbird, for the quest "The Yardbirds", in Mirkholm Keep. The quest is not updating. I've tried quitting the character and coming back as well as completely exiting the game and re-entering. No matter what I've tried it will not update the quest.
I have screenshots of me standing on top of the yardbird as well as one which shows my Quest Log with that particular one still being needed.
This is the 2nd time I've tried to use the in game HELP facility and it won't work. I do the knowledgebase search. I go to the screen that asks what type of issue it is. I enter title, a description, then attach files, and hit CONTINUE. It goes to a screen that lists the correct Email address on the account, however, the area is titled "New Account". I hit submit and it tells me the Email is already in the database. It won't allow me the option to change that Email address or tell it, which it should know since I had to login to even access the help, it is an existing account.
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GaPopPop wrote:
The problem today, as I enter in the Help facility, is: I am standing on top of the 7th yardbird, for the quest "The Yardbirds", in Mirkholm Keep. The quest is not updating. I've tried quitting the character and coming back as well as completely exiting the game and re-entering. No matter what I've tried it will not update the quest.
I have screenshots of me standing on top of the yardbird as well as one which shows my Quest Log with that particular one still being needed.
Now what?!
There are two yardbirds in Mirkholm Keep, have you found both?
DOH!! Sure haven't. Thought I only saw one in quest log and when one was still there assumed I had a problem and we all know what they say about "assume". :)
Prof Greyrose to the rescue again.
Any idea why I have that weird problem with the Help facility? Strange that it always thinks I'm trying something for a new account when I'm logged in on a valid account. /shrug
