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Err.. can has connection!?

AuthorMessage
Survivor
Nov 19, 2010
32
Ok.. so I tried this on different computers. At different houses. D: I log in, and when it goes to the w101 screen w/ the space and planets n stuffz it says "Connecting to Wizard101..." then after a while says "Still Connecting to Wizard101" lol but it won't work!!! It will not connect and my interwebz connection is totally fine!

Survivor
Dec 07, 2010
3
I am having the same problem! And my friend is here on her computer and it is letting her on. Just not me. Is it our accounts???

Administrator
We have the tech support you need, but we need more information from you!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com.
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)
NEVER send us:
->your password
->your credit card information
The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.


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