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Wizard 101 connection

AuthorMessage
Survivor
Jun 19, 2010
17
i can not acess wizard 101. it takes way to long to connect(well actualy we dont even know if it will connect). it saysconnecting to wizard 101.please wait. then it saysstill connecting to wizard 101 and a closing X shows up right next to it. can one of the prfessors help me...please(with a cherry on top)? :-)

sincerely,
hunter owlheart
lvl 28 balance/myth wizard

Moderator
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com.
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)

NEVER send us:
->your password
->your credit card information
The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.

If you want the prize, you have to build the ladder rung by rung. There are no shortcuts.
Explorer
Jul 08, 2010
70
The same thing happens to me. I can still play Wizard101 though. You see this game requires internet connection. My internet...let's just say it's not the best so it turns off sometimes. When it turns off that's what it says. Before you play check to see if your internet is on then log on. It'll work then! I guarantee you!