I had the same problem redeeming some prizes I won through the new KI mini game site. I waited a couple of days and then they worked. You might try again later and see if it will work. If not, you should definitely contact support.
My daughter can't find the Fantasy Palace (she had one house prior to redeeming the Epic Bundle card). Any thoughts on what she should do to find or unlock the Fantasy Palace? Thanks.
My daughter can't find the Fantasy Palace (she had one house prior to redeeming the Epic Bundle card). Any thoughts on what she should do to find or unlock the Fantasy Palace? Thanks.
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!
Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down. When you contact support, please ensure that you give us:
the account name
the character name
as much information about what you encountered as you can
NEVER send us:
your password
your credit card information
The more information you give up front, the faster your ticket can be resolved.
If you want the prize, you have to build the ladder rung by rung. There are no shortcuts.
