I downloaded wizards today but for some reason the download goes through completely installs icons and all, but then when I double click on the icon to play it, it says there is a notification that says failure to launch the game and to re install it. So I do just as it says and the same keeps happening.
If the game runs, great! If you get the same error message, please contact our customer support team through email at support@wizard101.com Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!
Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down. When you contact support, please ensure that you give us:
the account name
the character name
as much information about what you encountered as you can
NEVER send us:
your password
your credit card information
The more information you give up front, the faster your ticket can be resolved.
