Young Wizard, the answer you seek is right in the Help & Support section:
If you are unable to use the chat function, it is possible that your account does not have Text Chat enabled. Accounts set up as over age 13 players are able to use the Text Chat.
You may also simply have the Chat Bubbles turned off. You can turn the chat bubbles on and off by pressing the letter O on your keyboard.
If you have an account that is over 13 and still cannot chat you might need to enable the feature. To enable you must login to Wizard101.com and select "My Accounts". Under the "Account Management" section login to your parental controls and click on the 'enable' button located next to the 'filtered text' option.
Text Chat for players with under 13 accounts can only be turned on by a parent/guardian over age 18. The parent/guardian must validate his/her age by buying a subscription or crowns with a valid credit card.
If you have previously been able to use Text Chat and no longer can access it, it is possible that you have been reported for harassment or other misconduct. When players are muted, they are sent an email outlining the misconduct and the sanction. Please refer to that email for more information.
