I have a computer that runs on Windows Vista and I recently took it to Geek Squad and had some Trojan viruses removed. I get the computer back and go to play Wizard 101 and it gets to the loading screen. However, soon after that a white box a little more than a quarter of the screen pops up with an error message that says "Initialization error: Unable to create renderer". Do you guys know of anything that I can do to solve this?
you may have to check your drivers and possible see if in removing the trojans they may have removed a driver so download the latest drivers for your video card
Never take you gaming computer to Geek Squad, half them people do not know what they are doing. They stick the same program Disk in your computer as they do with everybody elses computer and it scans your computer for any type of Addware, Virus's. etc. and tells Geek Squad whats wrong.
That disk can pick up something from someone elses computer, and stick it in yours with out Geek Squad knowing about it. I know because a friend of mine works for Geek Squad. He said it can happen. I said I hope I am not offending him but I will never take a Gaming Computer to Geek Squad. He said, I know I understand, them gaming PC's can run some money.
I say update all of your drivers, and see where that takes you, also you might want to Reinstall W101, Geek Squads disk might have remove a piece of hardware in W101 thinking it was a Trogan.
