Welcome to the Wizard101 Message Boards


Player Guide
Fansites
News
Game Updates
Help

Follow important game updates on Twitter @Wizard101 and @KI_Alerts, and Facebook!

For all account questions and concerns, contact Customer Support.

By posting on the Wizard101 Message Boards you agree to the Code of Conduct.

Can't download and install

AuthorMessage
Survivor
Mar 22, 2009
3
I am trying to download and install the game onto my laptop and it like freezes and I want to be able to install it on there but I am not sure what to do. I have Windows Vista. I have it on my home computer but I don't use my home computer as much as I should. Thanks in advance.

Survivor
Mar 22, 2009
3
It is giving me an error now when I try to install it. It still freezes at 8% but it downloads the issue is with installing it.

Moderator
We have the tech support you need, but we need more information from you!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Please include your account username and a DxDiag.

A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

If you want the prize, you have to build the ladder rung by rung. There are no shortcuts.