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plz help me

AuthorMessage
Survivor
May 12, 2009
19
i cant go on wizard 101 anymore everytime i start the client my screen turns white and i get a error message.

Administrator
We have the tech support you need, but we need more information from you, young Wizard!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Please include your account username and a DxDiag.

A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your email.


community@wizard101.com
Defender
May 29, 2009
109
Can you help me too?
On my kitchen computer (Dell Windows 7), every time I log on my screen is like pushed into the corner and the rest is black. I can still play, but I can't see what's happening in the rest of the game.