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Too Much Errors!

AuthorMessage
Defender
Apr 19, 2010
104
I am getting tired of seeing "Could not connect to Wizard101. Try again Later.". Can someone please tell me if this is a problem on my end or KI's end?

Administrator
Our support team can help you but you need to contact us at support@wizard101.com - and when you contact support, please ensure that you give us:
->the account name
->the character name
->your dxdiag file
->as much information about what you encountered as you can, including error messages or screenshots

NEVER send us:
->your password
->your full credit card information

The more information you give up front, the faster your issue can be resolved.

A DxDiag is a utility designed to display the specifications of your computer hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.


community@wizard101.com
Defender
May 02, 2010
110
I have been getting this too. Usually what I do is back out to the character selection screen and jump back into the game, the download should finish or stop and you should be able to continue playing.

Defender
May 30, 2010
198
i have this error too, i even did as support said and use the file they gave me the UNWIZ.bat.txt and make it unwiz.bat and then uninstall game but the problem still there even after did that i uninstall game restarted computer and nothing helping