I currently have a membership and a verified credit card. But I still can't use open chat. Do I have to fax my passport to KingIsle too?
Did you turn on the option for 'open chat' on your account here? Click on "My Accounts". Then login on your Account page. Then click on "Parental Controls" to see your Chat and other options. If that doesn't work, send an e-mail to firstname.lastname@example.org and ask them to help you.
Okay I went to My account and under parental controls I don't see open chat. I see text chat, true friends chat, gifting, and earn crowns but no open chat. And yes, I'm over 18
Here is what that page should look like . Notice the second option. If it is not checked, then no, you won't have open chat. I would suggest contacting support and see if they can help you with this issue.
Chat - Filtered Text:
You cannot change this value
Chat - Open Text:
Chat - True Friends Code: You cannot change this value