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Constant Black Screens!

Jun 15, 2010
Hey wizards of the spiral I need help stopping something that is very annoying... black screens. When ever I log on I get a random black screen. It is super irritating. I don't know if it's just my computer or its the game but I can't stand it!

If anyone knows what's wrong please help me it is extremely annoying and I truly don't know how to stop it so please

Trevor DarkBlade

Let's start at the beginning - with updating your Video Card Drivers.

It's very easy (but takes several steps to figure out what it is):

1. Determine the manufacturer of your video or Audio card

A) Video > Open your control panel, click on "Display" > "Settings" tab > "Advanced" > "Adapter" > "Properties" > "Driver" tab.

B) Audio > Open your control panel, click on "Sounds and Audio Devices" > "Hardware" tab > "Devices" > Click on the audio device then > "Properties" > "Driver" tab.

2. Write down the Driver Provider and Driver Version.

3. Go to the driver manufacturer's website and locate your particular computer and download the newest driver (you can check the latest driver they post with the driver version you have, if it's the same, then don't bother with the download - likely they've come out with a new one since last you updated though). If you have Windows 7, you can open device manager, and right click on the device. You can pick Update drivers from this as well.

After updating the driver, reboot your computer and hopefully, all is right in Wizard City!

PS: You can bypass all this by sending us a dxdiag & we'll determine your driver and send you the link to update if necessary:

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your ticket. You can send us a ticket via the "Contact Us" tab above.

How do I submit a dxdiag to Wizard101 support?

Some of the common video drivers (** Some laptop and even proprietary desktop manufacturers do not recommended or support driver updates from the video driver manufacturer's websites. Please refer to the computer manufacturer's website first (where applicable) for information pertaining to video driver updates. ):

Video Cards:
AMD/ATI Video Cards:
Nvida Video Cards:
Nvida Video Cards: (Archived)
Intel GMA/ Video Cards: (Integrated)
SiS Video Cards: (Integrated)

Audio Cards:
Realtek HD Audio: (Integrated)
SoundBlaster Audio Cards:
SoundMAX Audio Cards: (Integrated)